DELIVERY

When your order is shipped, you will receive an email with the tracking number of your package.

 

All the e-shop orders are shipped via DHL Express.

 

Here our are delivery options : 

France : 20€ (free over 400€)

Europe : 30€ (free over 400€)

Hors-Europe : 65€ (free over 600€)

 

For more information, please read our Terms & Conditions.

 

 

DELIVERY IN THE USA

 

For an order placed with a delivery in the USA, please kindly note that the price paid on our e-shop is the final price. We cover every taxes and import duties due by DHL upon reception of the parcel. During the parcel's transit, you might be contacted by DHL to provide some information required by the US Customs, for the clearance of the parcel, but you will not have to pay any additional fee.

 

MY PACKAGE IS LOST

 

We invite you to contact our Customer Service at hello@marielichtenberg.com and explain your situation to us with the tracking number of your package. We will find a solution !

  

 

RETURN & REFUND

 

MAKE A RETURN

 

You have 14 days upon reception of your order to return the pieces to us for a refund or a credit note.

 

Any exchange or refund request must be sent by email to hello@marielichtenberg.com. You must indicate your name, phone number, order number and the reason for the return.

 

We will send you an email with the return postal address. You must return each item complete (packaging and accessories), in its initial condition and in its original packaging included in the package. For more information, we invite you to read our Terms & Conditions.

 

 

EXCHANGE AN ITEM

 

We do not do standard exchange on our e-shop marielichtenberg.com. For a new model or another color, please get in touch with us on hello@marielichtenberg.com !

 

 

REFUND LEADTIME

 

You will receive an email to notify you when the refund has been made. Allow around 3 working days to give us time to process your return package.